Career & experience
Not six careers. One accumulation.
Nothing was left behind. Each stage added a capability the next one needed, and the current role draws on all of them at once.
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People
Hospitality
2013–2017
Le Cordon Bleu / Sunway University · Mandarin Oriental Kuala Lumpur · Ritz-Carlton / JW Marriott Kuala Lumpur
A degree and internships in hospitality taught me communication, service and how human experience shapes business outcomes. I also supported event and contact-book work for the High Commission of Sri Lanka in Malaysia.
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Operations
Jewellery & business operations
Senior Executive - Operations, 2018–2020 (Mallika Hemachandra Jewellers)
Mallika Hemachandra Jewellers · H Sterling Jewellers
Company and showroom operations, stock, suppliers, sales and marketing, branding, training and writing SOPs. Supplier relationships in Hong Kong, including Jewellery & Gem WORLD.
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Systems
E-commerce & logistics
WooCommerce · Shopee · Lazada · TikTok Shop
Digital operations for roughly 200 SKUs: fulfilment, couriers, supplier sourcing in China including the Canton Fair, international freight and revenue reporting.
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Technology
AI Enterprise Solutions
Scicom
One of seven founding members of a new AI department. Governance, administration, hiring and departmental set-up alongside the first delivery work.
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Delivery Now
AI Program Office
Specialist - AI Program Office
Scicom · AI Enterprise Solutions
Coordination, documentation, stakeholder work and finance tracking across enterprise AI initiatives, with 6–9 workstreams running at once.
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Governance
AI governance
ISO/ISMS · PDPA · ISO/IEC 42001 journey · AIGP in progress
The specialisation I am building now, from inside AI delivery.
Understand people.
Organise complexity.
Remove barriers.
Help technology deliver what people actually need.